Services processing technology with the integration of information resources in the operations support systems of communication enterprises

The main scientific results are the services processing technology with the integration of information resources in the request service systems, that will allow significantly increasing the efficiency of technical resources in the provision of services to communication subscribers, allow for distributed processing of requests for user services and their billing, allow improving the quality of customer service and increasing the intelligence of service process. Methodologies and guidelines for the introduction of services processing technology with the integration of information resources in the request service systems, including:
- The method of construction the schedule of equipment work that saves energy resources of the system, taking into account the statistical data on the density of the incoming stream of random demands;
- Method for optimization of charging and billing, providing minimimum economic losses and reduce failures in service calls in peak hours;
- A method of optimizing switching devices using additional resources to improve their performance in peak time;
- Method for improving the efficiency of the load balance system by keeping statistics on the daily load on the various subsystems, taking into account the type of content;
- Models and methods of creating the optimal structure of the distributed system of charging, the organization of provisioning of the resources of charging systems;
- Method of using leased dynamic resources of operator's distributed infrastructure;
- Models and methods of creating and using distributed knowledge bases that are part of OSS/BSS systems of communication companies that can effectively use the expertise in these systems;
- Model of the resources management and control system in the network operator data center with a heterogeneous infrastructure.